RICHARDS' Aluminum TRUNK COFFEE TABLE

Can I negotiate the Prices?

Yes, we may consider modest discounts for multiple container loads of mixed goods or bulk orders of individual products to our district distributor.

What is your minimum order requirement?

Our minimum order quantity would be a 20ft container, although in some instances we can arrange one-off sample pieces providing carriage costs should be borne by the customer.

How long will it take to execute my order?

This depends on the quantity and complexity of the order. Please let us know the quantity and codes of the items so that we can advise a production schedule.  Production times are typically 15~30 working days

Do you provide samples?

Yes, we can supply samples of most items. If you require the samples to be sent by DHL, UPS, FedEx, etc., please ask your courier of choice to inform our warehouse after we prepare the samples.

Do you have products in stock?

Sorry, we do not normally carry stock – most items are made to order. If there is any stock, we will inform you with details in reply to your inquiry.

How much will the shipping charges be?

This will depend on the quantity of your shipment and the method of shipping. When inquiring about shipping charges, we would need such as the product codes and quantity, your favored method of shipping, (by air or by sea,) and your designated port or airport.  We will then be able to advise on costs based on the information provided.

Can you give warranty of your products?

Yes, we are proud to extend a 100% satisfaction guarantee on all items. We would request detailed images of any problems or warranty claims - provided emails with detailed pictures are sent, we will dispatch replacements at our cost to repair the products or alternatively supply replacements in subsequent orders.  In some special cases we may turn to a discount as a solution.

2 years warranty for manufacturing faults

5 years warranty for free spare parts replacements and technical support.

Can I visit you?

Sure, we have a showroom in Foshan city, China and we welcome visitors there from all over the world.  If you are a volume buyer and would like to visit our manufacturing facilities & to see what we can do and custom for you, then this can be organized by arrangement.  Please contact us to make an appointment. The full showroom address is listed in our website.

Why don't you state your prices on your website?

We are a business-to-business company and seldom sell to the end consumers.  To protect our corporate customers’ interests and privacy, we do not state our prices on our website.  These can be obtained by emailing your requirements to us.

How do I know how my order is being manufactured?

It is our policy to inspect and test all merchandise in case of damage and missing parts prior to shipping.  The detailed inspection pictures taken at that time of the order will be sent to you for your confirmation before dispatch.  The color of products on pictures may vary slightly from actual colors due to photography, scanning, lighting etc.

What is your way of Packaging?

We use reinforced cardboard cartons with clear labeling and external color swatches. Goods are economically packed into snug fitting boxes in order to minimize your cost of shipping

Why are our prices so competitive?

We are a dedicated furniture manufacturer and not a middleman trading company - meaning that you are dealing directly with the source.  

We you see that we concentrate on quite a narrow but high quality range of fast moving products, meaning that our production times are short, quality is consistent and prices are keen.

Why is our lead time so short?

We stick to what we are good at - a narrow range of popular products which are manufactured by a team of dedicated and skilled tradesmen and women.